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Our BlackRock and iShares Team is here to help with any question regarding BlackRock Investments.
Offshore-Luxembourg funds
investor.services@blackrock.com
+44 (0) 207 743 3300
Monday-Friday 8:00-18:00 Uhr
Contact Institutional Client Business
+44 (0) 297 73 73
Monday-Friday 8:00-18:00 Uhr
Contact iShares
iSharesSwitzerland@BlackRock.com
+41 (0) 800 33 66 88
Montag-Freitag 8:00-18:00 Uhr
Complaints
BlackRock Asset Management Schweiz AG
Bahnhofstrasse 39
8001 ZürichYour client satisfaction is very important to us and to that end, BlackRock has in place a complaint handling process. If you think that we have not met your expectations with any aspect of the service you have received and you wish to complain, please contact our office as shown above or contact us on:
switzerland@blackrock.com
+41 (0) 800 33 66 88At BlackRock, we take all complaints seriously and will investigate them according to the guidelines below. BlackRock is committed to investigating all complaints competently, conscientiously and impartially. If you are contacting us via email, you can support us in this by attaching all information or documents relevant to the matter to your correspondence to ensure that your submission is handled efficiently.
We will endeavour to clarify your request promptly and commit to the following actions upon receipt of a complaint:
- We will ensure that an employee of appropriate seniority, commences an investigation.
- You can expect to receive a written acknowledgement to your initial complaint no later than 5 business days.
- We will keep you informed of the progress of the complaint. This process is free of charge.
If there are any unplanned delays and we are unable to resolve your concern within 8 weeks after receipt, you will be notified. We will send you a reply that explains why we are still not in a position to make a final response, also indicating by when we expect to be able to provide a final response.
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Zurich
BlackRock Asset Management AG
Bahnhofstrasse 39
8001 Zürich
+41 (0) 44 297 73 73
Fax: +41 (0) 44 297 73 74
Genf
BlackRock Asset Management Suisse SA
Passage des Lions 6 – Rue du Rhône 8
1204 Genf
+44 (0) 297 73 73
Fax: +41 (0) 44 297 73 74
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Contact for iShares Wealth
Roger StüberCo-Head iShares and Wealth in Switzerland
+41 (0) 44 297 73 02
Etienne WeberCo-Head iShares and Wealth in Switzerland
+41 (0) 22 581 97 67
Contact for Institutional Client Business
Frank RosenschonHead Institutional Client Business in Switzerland
+41 (0) 44 297 73 33
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Marketing
Marc WiedenmannHead Marketing for BlackRock in Switzerland
EMEA COO & Head Strategy for Marketing+41 (0) 44 297 73 73
Communication
Tristan HahnHead Corporate Communications in Switzerland
groupcorpcommsemea@blackrock.com
+41 (0) 44 297 29 20
Vanessa TinnacherCorporate Communications
groupcorpcommsemea@blackrock.com
+41 (0) 44 297 29 29
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Welcome to the BlackRock site for qualified investors
Before you proceed, please take a moment to review and accept the Terms and Conditions below.
Qualified investors
Please read this page, as it explains certain restrictions imposed by law on the distribution of this information. The information contained in the following pages is only available to qualified investors with domicile/registered seat in Switzerland. The content in the following pages is advertising.
By clicking on the button "I agree" you certify that you are a qualified investor within the meaning of Art. 10 para 3 of the federal Act on Collective Investment Schemes of 23 June 2006, as amended, at the exclusion of qualified investors with an opting-out pursuant to Art. 5 para 1 of the Swiss Federal Act on Financial Services ("FinSA"), domiciled in Switzerland and that you have read, understood and accepted the legal terms and conditions following below. Qualified investors are:
- Qualified investors as defined in the Banking Act of 8 November 1934 (BA), the Financial Institutions Act of 15 June 2018 (FinIA) and the CISA;
- insurance companies as defined in the ISA of 17 December 2004;
- foreign clients subject to a prudential supervision as the persons listed under a and b above;
- central banks;
- public entities with professional treasury operations;
- occupational pension schemes and other institutions whose purpose is to serve occupational pensions with professional treasury operations;
- companies with professional treasury operations;
- large companies;
- private investment structures with professional treasury operations created for high-net-worth retail clients;
- as well as national and supranational public entities with professional treasury operations.
The following pages contain information on the foreign collective investment schemes managed by entities of the BlackRock Group ("Fund/s") which have been authorized by the Swiss Financial Market Supervisory Authority (FINMA) for offering to non-qualified investors in Switzerland in accordance with Article 119 CISA (“foreign authorized Funds”)and the Swiss domiciled iShares ETF Funds and BlackRock Investment Funds Switzerland.
The Representative of the foreign authorized Funds in Switzerland within the meaning of Article 120 and 123 et seq CISA is BlackRock Asset Management Switzerland Limited, Bahnhofstrasse 39, CH -8001 Zurich. The Paying Agent of the foreign authorized Funds in Switzerland within the meaning of Article 121 CISA is State Street Bank International GmbH, Munich, Zurich Branch, Beethovenstrasse 19, CH-8002 Zurich. The prospectus, the key information document or equivalent, the Articles of Association (as applicable) and the annual as well as the semi-annual reports (as applicable) of the foreign authorized Funds are available free of charge from the representative in Switzerland.
The Management Company of the Swiss domiciled iShares ETF Funds and BlackRock Investment Funds Switzerland is BlackRock Asset Management Switzerland Limited, Bahnhofstrasse 39, CH-8001 Zurich. The prospectus including the integrated fund contract, the key information document or equivalent, and, if applicable, the annual as well as the semi-annual reports of the Fund/s are available free of charge from the Management Company in Switzerland.
Place of fulfillment and jurisdiction for Units of foreign authorized Funds offered or advertised in Switzerland is the registered office of the representative in Switzerland.
It is your responsibility to be aware of and to observe all applicable laws and regulations of any relevant jurisdiction. The following pages do not constitute an offer or solicitation to sell shares in any of the funds referred to on this site, by anyone in any jurisdiction in which such offer or solicitation would be unlawful or in which the person making such an offer or solicitation is not qualified to do so or to anyone to whom it is unlawful to make such an offer or solicitation.
Specifically, the funds described are not available for offer to or investment by US investors. The shares will not be registered under the US Securities Act of 1933, as amended (the "Securities Act") and, except in a transaction which does not violate the Securities Act or any other applicable US securities laws (including without limitation any applicable law of any of the States of the USA) may not be directly or indirectly offered or sold in the USA or any of its territories or possessions or areas subject to its jurisdiction or to or for the benefit of a US Person.
Applications to invest in any fund referred to on this site must only be made on the basis of the offer document relating to the specific investment (e.g. Prospectus, Key Information Document or equivalent, when implemented or other applicable terms and conditions). As a result of money laundering regulations, additional documentation for identification purposes may be required when you make your investment. Details are contained in the relevant Prospectus or Key Information Document.
The information contained on this site is subject to copyright with all rights reserved. It must not be reproduced, copied or redistributed in whole or in part.
The information contained on this site is published in good faith but no representation or warranty, expressed or implied, is made by us or by any person as to its accuracy or completeness and it should not be relied on as such. No information on this site constitutes investment, tax, legal or any other advice.
BlackRock Asset Management Schweiz AG shall have no liability for any loss or damage arising out of the use or reliance on the information provided including without limitation, any loss of profit or any other damage, direct or consequential.
You may leave the BlackRock Asset Management Schweiz AG website when accessing certain links on this website. In doing so, you may be proceeding to the website of a third-party that is not regulated. BlackRock Asset Management Schwiez AG has not examined any of these websites and does not assume any responsibility for the contents of such websites nor the services, products or items offered through such websites.
Past performance is no guarantee of current or future performance. The value of investments and the income from them may go down as well as up and are not guaranteed. You may not get back the amount you invested. Rates of exchange may cause the value of the investments to go up or down. Fluctuation may be particularly marked in the case of a higher volatility fund and the value of an investment may fall suddenly and substantially.
If you are in doubt about the meaning of any information provided please consult your financial or other professional adviser.
BlackRock Asset Management Schweiz AG, Zurich is responsible for the content of this website in Switzerland.
© 2023 BlackRock, Inc. All Rights reserved. BLACKROCK, BLACKROCK SOLUTIONS and iSHARES are trademarks of BlackRock, Inc. or its subsidiaries in the United States and elsewhere. All other trademarks are those of their respective owners.
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