Contact us

International Cash Management

Mailing address

12 Throgmorton Avenue
London
EC2N 2DL
United Kingdom

Contact details

Direct line: +44 (0)20 7743 3187
Switchboard: +44 (0)20 7743 3000
Fax: +44 (0)20 7743 1101
Email: cashmanagement@blackrock.com

In order to view your account holdings and transactions, performance tools, all fund documents and to sign up to receive regular emails, you will need to register with us for a username and password.

If you would like to register for a client login, or would like any further information, please send us your contact details and a brief message. We will aim to respond to your query within one business day.

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Complaints

Your client satisfaction is very important to us and to that end, BlackRock has in place a complaint handling process. If you think that we have not met your expectations with any aspect of the service you have received and you wish to complain, please contact us on: 

Direct line: +44 (0)20 7743 3187
Email: cashmanagement@blackrock.com

At BlackRock, we take all complaints seriously and will investigate them according to the guidelines below. BlackRock is committed to investigating all complaints competently, conscientiously and impartially. If you are contacting us via email, you can support us in this by attaching all information or documents relevant to the matter to your correspondence to ensure that your submission is handled efficiently.

We will endeavor to clarify your request promptly and commit to the following actions upon receipt of a complaint: 

• We will ensure that an employee of appropriate seniority, commences an investigation.
• The client can expect to receive a written acknowledgement to their initial complaint, within 5 business days.
• The client can expect to be kept informed of the progress of the complaint.

While your request is being processed, we aim to keep you regularly informed of the status of the complaint. This process is free of charge for you as an investor. Within four weeks, after receipt of the complaint, we will send either:

• A final response to the complaint; or
• A reply that explains we are not in a position to make a final response, and details of when a response to the complaint can be expected.

If there are any unplanned delays and we are unable to resolve your concern within eight weeks after receipt, you will be notified. We will send you a reply that explains why we are still not in a position to make a final response, also indicating by when we expect to be able to provide a final response.

If, after receiving a final response, you are not satisfied, you may also be eligible to refer this to the Financial Ombudsman Service. This must be done within six months of the date of the final response.

The Financial Ombudsman Service Exchange Tower
London, E14 9SR
Website: financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk
Tel: 0800 023 4567 or 0300 123 9 123